Terms and Conditions of Use
Welcome to the website http://www.teoxane.us
General Terms and Conditions of Sale – Teoxane SA
Article 1 – Purpose
These General Terms and Conditions of Sale aim to inform consumers about the terms and conditions under which the seller (“TEOXANE SA”) sells and delivers its products and to define the rights and obligations of both parties regarding this sale between TEOXANE SA and the consumer (“the Buyer”).
They apply without restriction or reservation to all sales of products offered by TEOXANE SA on its website www.teoxane.us (hereinafter referred to as the “Site”).
These General Terms and Conditions of Sale exclude all other conditions, including those applicable to sales made through other distribution or marketing channels. The General Terms and Conditions of Sale are accessible at any time on the Site and will take precedence over any other conflicting version or document.
By ordering a product on the TEOXANE SA Site, any person fully accepts these General Terms and Conditions of Sale, which the Buyer acknowledges having read before placing an order.
Products are available for purchase and delivery within the United States only.
For the purposes of these General Terms and Conditions of Sale, the Buyer and TEOXANE SA are individually or collectively referred to as the Party or the Parties.
Before placing any order, the Buyer declares that:
- The purchase of products from the TEOXANE SA Site is unrelated to any professional activity and is strictly for personal use;
- They have full legal capacity to enter into an agreement under these General Terms and Conditions of Sale.
The products available on the Site are sold only to individual consumers and in retail quantities. Any order that does not meet these criteria will be considered fraudulent or presumed as such and, therefore, will be null and void.
TEOXANE SA reserves the right to modify these General Terms and Conditions of Sale at any time without prior notice. The applicable Terms and Conditions are those accepted by the Buyer at the time of order placement.
Article 2 – Seller’s Identity
Name: TEOXANE SA
Address: 1330 Ave of the Americas, 23rd Floor, New York, NY 10019
Email: us-info@teoxane.com
Registration Number: 3005975625
Article 3 – Contract Formation and Orders
3.1 Prices
The sales prices of the products displayed on the TEOXANE SA website, in US Dollars ($), are those in effect at the time the Buyer confirms their order. Prices may be modified at any time without prior notice. Any changes will be communicated to the Buyer before order confirmation.
Prices displayed on the Site do not include shipping costs nor taxes , which will be specified before order confirmation.
Prices do not include applicable U.S. sales tax at the time of order placement. Any changes to the applicable tax rate will be automatically reflected at checkout.
3.2 Product Characteristics
In accordance with U.S. law, Buyers can review the essential characteristics of products before placing an order on the TEOXANE SA website. Buyers may select one or more products from the categories offered.
TEOXANE SA’s product offers are valid while supplies last. If a product ordered becomes unavailable, TEOXANE SA will notify the Buyer as soon as possible. If all ordered products are unavailable, the order will be automatically canceled, and the Buyer’s account will be refunded promptly, no later than 30 days from the cancellation date.
If only some products are unavailable, TEOXANE SA will contact the Buyer to offer the following options:
- Replace the unavailable products with others of equivalent value,
- Proceed with the order without the missing products, or
- Cancel part or all of the order with a corresponding refund.
TEOXANE SA reserves the right to modify its product offerings at any time without prior notice.
3.3 Ordering Process
The Buyer’s order validation constitutes full acceptance of these General Terms and Conditions of Sale.
Before confirming the order, the Buyer can review and modify the order details and total price. By clicking “Confirm,” the Buyer acknowledges full acceptance of the prices, volumes, and quantities of the selected products.
Once the order is validated, TEOXANE SA will send an email confirmation. The order is final only upon receipt of this confirmation and full payment.
TEOXANE SA recommends that the Buyer keeps a copy of the confirmation email.
Unless proven otherwise, the data recorded by TEOXANE SA serves as proof of the transaction.
3.4 Promotions and Discounts
Promotional offers are valid only for the duration specified and cannot be combined with other discounts. Each promotion is valid once per Buyer, subject to stock availability.
Article 4 – Payment
Payment is due at the time of order placement. No amount paid will be considered a deposit or installment.
Orders must be paid in US Dollars ($), including all applicable taxes and fees.
The following payment methods are accepted: Visa, Mastercard, Credit Card, Amex PayPal, Apple Pay, and Google Pay.
By confirming the order, the Buyer guarantees they have the necessary authorization to use their selected payment method.
TEOXANE SA reserves the right to suspend or cancel any order or delivery in case of non-payment, payment issues, or suspected fraud.
For security, TEOXANE SA may request a copy of the Buyer’s ID or credit card (front only).
All transactions on the TEOXANE SA Site are secured using 3D Secure technology.
Article 5 – Delivery and Receipt
5.1 Delivery Conditions
Orders are delivered to the address provided by the Buyer, which must be a valid home, workplace, or personal P.O. Box address.
If an incorrect or incomplete address is provided, and the order is returned, the Buyer may either:
- Pay for redelivery, or
- Receive a refund minus the initial shipping costs.
Invoices are sent via email and included in the package.
Orders are shipped via UPS. The Buyer must check the product’s condition upon delivery.
If an issue is found (e.g., damage, missing items), the Buyer must notify TEOXANE SA via the “Contact Us” section on the Site.
5.2 Delivery Times
Orders placed before 12 PM (Monday through Friday, excluding holidays) are processed the same day, subject to stock availability. Estimated delivery is within five (5) business days from shipment.
If delivery cannot be made within the estimated timeframe (excluding force majeure events), TEOXANE SA will promptly notify the Buyer of the delay. The Buyer may then choose to cancel the order through the “Contact” section of the Site or by email.
The Buyer has up to sixty (60) days from the original expected delivery date to request cancellation. Upon cancellation, a full refund or store credit will be issued within thirty (30) days of the cancellation request.
Article 6 – Refund Policy
6.1 Returns (if applicable)
Unfortunately we are unable to accept returns, except where the product is deemed to be defective/faulty.
To be eligible for a return, you must contact Teoxane Customer Service on us-info@teoxane.com within 7 days of receiving your product. Our Customer Service team member will discuss the fault and assist you with how to complete your return.
6.2 Refunds (if applicable)
Where applicable and you have requested a refund, credit will automatically be applied to your original payment method once the product is deemed defective/faulty.
6.3 Exchanges (if applicable)
Exchanges are offered only on products deemed defective or damaged.
To request an exchange on any defective or damaged product, please contact Teoxane Customer Service on us-info@teoxane.com with a description of the fault/damage, your order number and contact details.
Where a product purchased is deemed defective or damaged, Customer Service will organize the return, inspect the product or products and organize and send a replacement.
Article 7 – Retention of Ownership
TEOXANE SA retains full ownership of the products until full payment is received.